Highgate Country Stores Ltd are happy to offer a full refund or exchange on goods in perfect condition and with original packaging if returned within 14 days to:

Highgate Country Store Ltd
Highgate Farm
Over Road
CB24 5EU

Please make sure to include your full contact details and receipt with the return.
Refunds will be made using your original payment method. If you wish to exchange the item (e.g. for a different size, either pop a note in with the return or give us a call to arrange.

Unless your return is due to a faulty item, you are responsible for the cost of returning an item for refund or exchange. We strongly recommend that you obtain a proof of posting as Highgate Country Store Ltd cannot be held responsible for any returned goods until they arrive on our premises.
If the item you are returning is faulty please write a short note describing the fault.
If you have any questions please feel free to call us on 01954 260798 and we will be happy to help.